1. Booking and Reservations

• Tickets can be booked via our website, mobile app, or physical ticket counters
• Reservations are confirmed only after receipt of full payment
• Customers must provide valid contact information for booking confirmations
• We reserve the right to cancel bookings made with fraudulent payment methods

2. Luggage Policy

Each passenger is permitted the following luggage:

• Checked Baggage: 2 bags maximum, 20kg each
• Carry-on: 1 small bag per passenger (max 7kg)
• Prohibited Items: Weapons, flammable materials, illegal substances, hazardous chemicals
• Valuables: We are not liable for fragile, perishable, or valuable items (jewelry, electronics, cash)

3. Check-in and Boarding

• Passengers must arrive at least 30 minutes before scheduled departure
• Boarding begins 20 minutes before and closes 5 minutes before departure
• Valid government-issued photo ID required for boarding (CNIC, passport, driver's license)
• Children under 12] must be accompanied by an adult
• Passengers with special needs should inform us at least 24 hours before travel

4. Schedule Changes and Delays

• Schedules are subject to change due to weather, traffic, or operational requirements
• We will notify customers of significant schedule changes via SMS or phone call
• We are not liable for costs incurred due to delays (missed connections, accommodation, etc.)
• In case of extended delays (2+ hours), refreshments may be provided at our discretion
• Real-time schedule updates are available on our mobile app

5. Passenger Conduct

We reserve the right to refuse service to anyone:

• Behaving dangerously, disruptively, or under the influence of alcohol/drugs
• Smoking, vaping, or consuming alcohol on our vehicles (strictly prohibited)
• Playing loud music or causing disturbance to other passengers
• Refusing to follow driver instructions or safety guidelines
• Damaging company property will result in liability for repair costs

6. Liability Limitations

• Our liability for most claims is limited to the ticket price
• We are not liable for delays due to circumstances beyond our control (acts of God, road closures, etc.)
• Passengers are responsible for their personal belongings at all times
• We carry comprehensive insurance as required by Pakistani law
• Claims must be submitted in writing within 30 days of the incident

7. Governing Law and Dispute Resolution

• These terms are governed by the laws of Pakistan
• Any disputes shall first attempt resolution through our customer service department
• Unresolved disputes may be submitted to mediation in Multan, Pakistan
• We reserve the right to modify these terms with notice to customers
• Continued use of our services constitutes acceptance of updated terms